Terms of Service

1. What PinchHitterPool is (and is not)

PinchHitterPool is a platform that connects people offering work, volunteer time, or an internship candidacy (“providers”) with organizations, businesses, and households that need help (“entities”). We provide the tools — discovery, applications, offers, shifts, attendance, certificates, and messaging.

We are not an employer, staffing agency, or party to any work arrangement formed through the platform. Entities and providers contract with each other directly and are each responsible for their own legal, tax, employment-classification, insurance, and safety obligations. We do not guarantee that providers will find work or that entities will find help.

2. Eligibility and accounts

• You must be at least 18 to hold an account. Youth may participate in volunteer activities only through supervised organization programs with guardian consent.
• Sign-in uses secure SSO; you are responsible for the security of your sign-in method and for activity under your account. Platform-admin accounts use separate credentials with mandatory email verification codes.
• Provide accurate information and keep it current. One person per account; entity accounts must be operated by someone authorized to act for the entity.
• We may suspend or terminate accounts that violate these Terms, create risk for others, or break the law.

3. Plans, fees, and payments

• Volunteering is free for both sides. Current prices for paid features — worker plans and per-job credits, employer plans, posting extensions, certificates, and internship reference letters — are always shown on the pricing page and at the point of purchase.
• All payments are processed by Stripe. Subscriptions renew monthly until canceled; cancel any time and the plan runs through the paid period. One-time credits are consumed when used and are non-refundable once consumed, except where the law says otherwise.
• EU/UK consumers: by purchasing a digital service that starts immediately, you request immediate performance and acknowledge that the 14-day withdrawal right ends once the service is fully performed (for example, a consumed credit); statutory rights for unperformed services remain.
• Free-tier data retention: finished free-tier posts may be archived after the retention window shown on the pricing page. Paid plans keep history for the life of the subscription.
• We may change prices prospectively with reasonable notice; changes never apply retroactively to a period you already paid for.
• Promo codes are one per person per code, may expire, and may be withdrawn in cases of abuse.

4. Certificates, references, and verification

• Service certificates are generated from platform records (verified attendance and completed engagements) and carry a public verification link by design.
• Identity and background verification, where offered or required, is performed by specialized third-party providers on demand; we record outcomes only. A verification outcome is information, not a guarantee of anyone’s conduct.
• References reflect their authors’ statements, not ours.

5. Acceptable use

You agree not to:

• misrepresent your identity, skills, credentials, or an entity’s legitimacy;
• post unlawful, discriminatory, or unsafe work, or work that violates wage, labor, or youth-protection laws;
• harass, defraud, or endanger other users, or collect their data outside the platform’s intended use;
• circumvent fees, gates, or security controls, probe or overload the Service, or use it to build a competing dataset;
• post content you have no right to post, or malware, spam, or deceptive links.

We may remove content, pause posts, or restrict accounts to enforce this section.

6. Safety and interactions between users

You are responsible for your own decisions about who to work with, host, or hire. Use the trust tools — verification status, certificates, references — and your own judgment. To report a safety concern, use the contact page(Trust & Safety is triaged first). In an emergency, contact local emergency services before anything else.

7. Your content and our platform

• You keep ownership of the content you post and grant us a non-exclusive, worldwide license to host, display, and process it solely to operate and improve the Service.
• The platform, its software, design, and branding belong to SoftTelRG LLC and its licensors; these Terms grant use, not ownership.
• Feedback you send us may be used without obligation.

8. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant uninterrupted or error-free operation, or the conduct, quality, safety, or legality of any user, work arrangement, or posting. Some jurisdictions (including parts of Canada and the EU) do not allow certain warranty exclusions — where that is the case, mandatory statutory warranties apply.

9. Limitation of liability

To the fullest extent permitted by law: SoftTelRG LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, data, or goodwill; and our total liability for all claims arising out of the Service in any 12-month period is limited to the greater of USD $100 or the amounts you paid us in that period. Nothing in these Terms limits liability for gross negligence, willful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited under the laws of your place of residence (including consumer laws of Canada, the EU, and the UK).

10. Indemnity

To the extent permitted by your local law, you will defend and hold SoftTelRG LLC harmless from third-party claims arising out of your content, your work arrangements with other users, or your breach of these Terms. This section does not apply to consumers where local law prohibits such obligations.

11. Governing law and disputes

• Talk to us first: most issues are resolved quickly through the contact page. Formal disputes start with written notice and a 30-day good-faith negotiation period.
• United States: these Terms are governed by Texas law. Unresolved disputes are settled by binding individual arbitration (AAA Consumer Rules) in Collin County, Texas, or your county of residence; either party may instead use small-claims court. Class actions and jury trials are waived to the extent permitted. You may opt out of arbitration by emailing us within 30 days of first accepting these Terms.
• Canada: nothing here deprives you of the protection of mandatory consumer-protection laws of your province (including Québec) or of the right to bring proceedings in your local courts where those laws provide it.
• EU/UK: mandatory consumer law of your country of residence continues to apply, and you may bring proceedings in your home courts. The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr.

12. Service capacity, availability, and fair use

PinchHitterPool runs on shared cloud infrastructure that scales with demand. We work to keep the service fast and available worldwide, but we do not guarantee uninterrupted or error-free operation. During periods of exceptional demand, maintenance, or events beyond our control, we may apply fair-use measures — such as request limits, queueing, or temporarily reduced functionality — applied even-handedly to keep the platform healthy for everyone. Planned maintenance is announced where practicable. High-volume or automated access requires our prior written consent.

13. Data retention and housekeeping

To keep the platform fast, relevant, and affordable for everyone, we perform periodic housekeeping. Free-tier records that are inactive or stale — for example, expired postings, abandoned drafts, or accounts with no activity for an extended period — may be archived or removed; where an account is affected we give notice to the account's email or inbox beforehand whenever practicable. Paid subscriptions include the retention described in their plan. Issued certificates, completed-engagement records, audit logs, and records we are required to keep by law are preserved regardless of plan. Details and current retention windows are described in the Privacy Policy and on Pricing.

14. International use and U.S. compliance

PinchHitterPool is operated by SoftTelRG LLC, a company based in the United States. The service is offered only in countries where we are permitted to do business, and we comply with applicable U.S. laws, including export-control and sanctions regulations. Payment verifications — including manual verifications coordinated through support — are reviewed for compliance before approval. You are responsible for complying with the laws of your own jurisdiction when using the platform.

15. Termination

You can close your account at any time; data handling on closure is described in the Privacy Policy (delete on request, minimal legal-obligation records excepted). We may suspend or terminate for breach, risk, or legal requirement, with notice where practicable. Sections that by their nature survive (content license for existing certificates, disclaimers, liability limits, disputes) survive termination.

16. Changes and contact

We may update these Terms; material changes will be posted here and notified to active accounts before taking effect, and continued use after the effective date is acceptance. If any provision is unenforceable, the rest remains in effect. Contact: support@softtelrg.com · SoftTelRG LLC, 7300 State Highway 121, Suite 300, McKinney, Texas 75070, USA.